Refund policy

Price Drop Unlimited

We want returns to be straightforward. In addition to your statutory rights, we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Need to return something? Please contact our customer service team before sending goods back so we can confirm the correct returns address and give you the right instructions.

Starting a Return

Please do not send goods back without first contacting us, as sending an item to the wrong address or without the correct information may delay your return or refund.

This returns process does not affect any statutory right you may have to notify us that you wish to cancel an eligible distance-sale contract by another clear statement.

Condition of Returned Items

To be eligible under our 30-day returns policy, your item should be returned complete and, where possible, in its original packaging, with any tags, accessories, manuals, parts and free gifts supplied with the order. You should also provide your receipt or other proof of purchase.

You may inspect goods as you would in a shop. If goods have been used, damaged or handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make a reasonable deduction from any refund where permitted by law to reflect a reduction in value.

Damaged, Faulty, Incorrect or Misdescribed Items

Please inspect your order when it arrives. If an item is defective, damaged, faulty, incorrect or not as described, please contact us as soon as possible on 0203 763 5894 so we can resolve the issue.

Where goods are faulty, damaged, incorrect or misdescribed, your statutory consumer rights apply. Please contact us before returning the item so we can advise you on the appropriate next steps.

Return Postage

For change-of-mind returns, including eligible cancellations made during the cooling-off period, you are normally responsible for the cost of returning the goods to us unless we have agreed otherwise.

If an item is faulty, damaged, incorrect or misdescribed, please contact us before sending it back and we will advise you about the return arrangements.

Items That May Not Be Eligible for Change-of-Mind Return

Certain products may be excluded from change-of-mind cancellation or return rights where permitted by law. These may include:

• Perishable goods, such as food, flowers or plants.
• Custom, personalised or made-to-order products.
• Sealed personal care, beauty, hygiene or health products where the seal has been broken after delivery and the goods are not suitable for return for health protection or hygiene reasons.
• Hazardous materials, flammable liquids or gases, where return restrictions apply.
• Gift cards, subject to your statutory rights.
• Digital content supplied immediately where you expressly agreed that supply could begin during the cancellation period and acknowledged that this would result in the loss of your cancellation right once supply began.

If you are unsure whether your item can be returned, please call us on 0203 763 5894 before sending anything back.

Exchanges

The quickest way to receive a replacement item is usually to arrange the return of your original item with our customer service team and place a new order once your return has been accepted.

If an item is faulty, damaged or incorrect, please speak to us first so we can advise you on the most appropriate solution.

14-Day Cooling-Off Period

For most online, telephone and other distance sales, you have a statutory right to cancel without giving a reason within 14 days of receiving the goods, unless an exception applies.

Once you have told us that you wish to cancel, you should return the goods without undue delay and no later than 14 days after notifying us of the cancellation.

We recommend contacting our customer service team on 0203 763 5894 so we can provide the correct return instructions. You may also notify us of an eligible statutory cancellation by a clear statement.

For change-of-mind cancellations, you are normally responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to bear that cost.

Refunds

Once we have received and inspected your return, we will let you know the outcome and whether your refund has been approved.

Where a refund is due, it will be made to your original payment method. We aim to process approved refunds within 10 business days and will always comply with any shorter statutory deadline that applies to your return or cancellation.

For an eligible statutory cancellation, any refund of the original delivery charge is limited to the cost of our least expensive standard delivery option where the law permits this.

Your bank or card provider may take additional time to show the refund in your account after we have processed it.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us on 0203 763 5894 or email info@shopunlimitedlive.com.

Price Drop Unlimited Orders

The Price Drop buying process does not reduce or remove your statutory consumer rights.

The product price finally charged at PRICE LOCK is the purchase price used for your completed Price Drop order. Any return or refund due will be calculated by reference to the amount actually charged for the returned goods, together with any delivery refund that is required by law.

Contact Us

Price Drop Unlimited is operated by Shop Unlimited Live Ltd.

Telephone: 0203 763 5894
Email: info@shopunlimitedlive.com
Address: Nene House, Nene Valley Business Park, Oundle, PE8 4HN, United Kingdom

This returns policy is provided in addition to, and does not affect, your statutory rights under UK consumer law.